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1998-03-29
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What's New in McAfee VirusScan for Windows 3.1x v3.1.6 (3102)
Copyright (c) 1994-1998 by Network Associates, Inc.,
and its Affiliated Companies. All Rights Reserved.
Thank you for using McAfee VirusScan for Windows 3.1x. This
What's New file contains important information regarding the
current version of this product. It is highly recommended
that you read the entire document.
Network Associates welcomes your comments and suggestions.
Please use the information provided in this file to contact
us.
___________________
WHAT'S IN THIS FILE
- New Features
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Contacting Network Associates
____________
NEW FEATURES
1. The new AutoUpdate feature (included with corporate
versions of VirusScan only) allows you to configure
VirusScan so that it effortlessly updates .DAT files
and upgrades the entire product to protect your
system from the latest virus threats. You can use
AutoUpdate to perform updates and upgrades on a
scheduled basis, automatically, or on demand.
You can also request updates and upgrades from an
FTP site or from a mapped drive on a local network
computer. VirusScan also supports proxy servers.
Note: VirusScan includes a default FTP fite for
AutoUpdate. Once you receive the new .DAT files,
you must restart your computer to load and use
them.
2. VirusScan detects unknown macro viruses by using
heuristic scanning technology. Unknown macro viruses
are reported as "PROBABLE MACRO VIRUSES."
3. VirusScan is able to detect and clean macro virus
infections in password-protected Microsoft Excel 95
files without disturbing passwords.
4. VirusScan now has the ability to detect macro virus
infections in password-protected German, French,
Dutch, Italian, and Japanese Microsoft Word 95
(Word 7.0) files.
5. If a password-protected Word 7.0 (Word for Office 95)
file is infected by a virus that can plant its own
password, VirusScan now cleans the file and removes the
password.
If a password-protected Word 7.0 or (Word for Office 95)
file is infected by a virus that cannot plant its own
password, VirusScan now cleans the file without
disturbing the password.
* NEW VIRUSES DETECTED *
This .DAT file, 3102, is compatible with VirusScan's
v3.x engines only. This .DAT file is not intended for
use with VirusScan v2.x products.
This .DAT file detects the following 232 new viruses.
Locations that have experienced particular problems with
specific viruses are also identified.
500
AB6A.3500
ALAR.5088
ANDROMEDA.1140
ANTINUKE.TROJAN
ANXIETY.POPPY (Internet)
ANXIETY.POPPY.II (Internet)
ARARA.1375
AUSPAR
BANDUNG.BF
BLEE.A
BLEE.B
BLEE.D (Internet)
BLEE.E (Internet)
BOOT.666
BOX.D
BOX.F
BREEDER.A
BRR.BOO
BURMA.442.D
CAP.BZ
CAP.CA
CAP.CB
CAP.CC
CAP.CD
CAP.CE
CAP.CF
CAP.CG
CAP.CH
CAP.CI
CAP.CJ
CAP.CK
CAP.CL
CAP.CM
CAP.CN
CAP.CO
CAP.CP
CAP.CQ
CAP.CR
CAP.CS
CAP.CT
CAP.CU
CAP.CV
CAP.CW
CAP.CX
CIUDAD.590 (Europe)
CLEANUP.A (Europe)
COAHUILA
CONCEPT.CA
CONCEPT.CB
CONCEPT.CC
CONCEPT.CD
CONCEPT.CE
COOKIE.MONSTER.TROJAN
DEMON.B
DENZUKO.V1526
DIAMETRIC.3514
DRIVEL
EDDY.1386
EIGHT-CLOCK.A (US)
ERMUA.A
ERMUA.B
ERMUA.C
FAKE.A
FEINT_7F_(BS/MBR)
GOODNIGHT.M
GROG.1146
HABIR.A
HASSLE.B
HLLP.FECI.6000
HLLT.KRILE.4608 (Internet)
HLLT.KRILE.5831 (Internet)
HNL.A (US)
HOT.B
IBLIS.252
IBLIS.252 DROPPER
IVP.967
IWASHERE.710
JERUSALEM.1808.CT.B DROPPER
JOHNNY.S
JOHNNY.T
KELA.1171
KHIZHNJAK.1011
KHIZHNJAK.509
KHIZHNJAK.565
KILLDOS.A:TW
KLA.A
KOMCON.A (US)
KOMPU.J
KYOKUSHINKAI
LAPIDARIO.766
LARRY
LEONARD.1194
LIGHT.A
LIZARD.1967 (Portugal, US)
MBR-COM.1410
MDMA.AO
MDMA.AP
MDMA.AQ
MDMA.AR
MDMA.AS
MINIMAL.AA
MINIMAL.Y
MINIMAL.Z
MIRC/7TH_SPERE
MIRC/REPRO_V1
MUCK.AP
MUCK.AQ
MULTI
MWIM.BOO
NGKOEN
NICEDAY.P
NICEDAY.Q
NIKNAT.D
NIKNAT.E
NIKNAT.F
NIKNAT.G
NJVCK2.D
NJVCK2.E
NJVCK2.F
NJVCK2.G
NJVCK2.H
NJVCK2.I
NJVCK2.J
NJVCK2.K
NJVCK2.L
NJVCK2.M
NJVCK2.N
NO2.A (TWNO variant) (Taiwan)
NOP.R:BR
NOP.S:ES
NOP.T:IT
NOSTARDAMUS.3584
NPAD.FD
NPAD.FE
NPAD.FF
NPAD.FG
NPAD.FH
NPAD.FI
NPAD.FJ
NPAD.FK
NPAD.FL
NPAD.FM
NPAD.FN
NPAD.FO
NPAD.FP
NPAD.FQ
NPAD.FR
NPAD.FS
NPAD.FT
NPAD.FU
NPAD.FV
NPAD.FW
NPAD.FX
NPAD.FY
ORPHAN.174
PASTIK.2049
PAYCHECK.J
PAYCHECK.K
PINGPONG.M
PRESIDENT.MP.1504
RAZER.B
SARCOMA.1328
SCHUMANN.G (Europe)
SCHUMANN.H (Europe)
SCHUMANN.I
SCHUMANN.J (Europe)
SCHUMANN.L (Europe)
SEEYOU
SHOWOFF.CN
SHOWOFF.CO
SHOWOFF.CP
SHOWOFF.CQ
SHOWOFF.CR
SHOWOFF.CS
SILLYC.124
SILLYC.144
SILLYC.166
SILLYC.169
SILLYC.264
SILLYC.302
SILLYC.331
SILLYC.343
SILLYC.498
SILLYC.511
SILLYC.563
SILLYC.626
SILLYC.657
SPHINX.2520
SPHINX.2536
SPHINX.2548
SWISS_BOOT (Switzerland)
SWISS_BOOT_2 (Switzerland)
SWLABS.H
TAGUCHI.A (Brazil)
TALON.L
TEDY.4350
TEMPLE.L
TPVO.3463
TPVO.3626
TPVO.3654
TPVO-OPEN.1569
TRASH.B
TROUT.6787
TWNO.AB:TW
VAMPIRE.K:TW
VAMPIRE.L/M:TW
VHDL.B:TW
VIENNA.BETABOYS DROPPER
WAZZU.DM
WAZZU.DN
WAZZU.DP
WAZZU.DQ
WAZZU.DR
XF/PAIX.A (Requires 3.1.6 engine or later)
XM/LAROUX.AF
XM/LAROUX.AH
XM/LAROUX.AP
XM/LAROUX.BC
XM/LAROUX.BE
XM/LAROUX.BG
XM/LAROUX.BH
XM/LAROUX.BI
XM/LAROUX.BJ
XM/LAROUX.BK
XM/LAROUX.BL
XM/LAROUX.BM
XM/LAROUX.BN
XM/LMV.A (TROJAN)
XM/NINJA.D (Japan)
XM/NOCAL.A (Japan)
ZHENGZHOU.3584.B
* NEW VIRUSES CLEANED *
This .DAT file cleans the following 167 new viruses:
ANDROMEDA.1140
BANDUNG.BF
BLEE.A
BLEE.B
BLEE.D (Internet)
BLEE.E (Internet)
BOX.F
BREEDER.A
CAP.BZ
CAP.CA
CAP.CB
CAP.CC
CAP.CD
CAP.CE
CAP.CF
CAP.CG
CAP.CH
CAP.CI
CAP.CJ
CAP.CK
CAP.CL
CAP.CM
CAP.CN
CAP.CO
CAP.CP
CAP.CQ
CAP.CR
CAP.CS
CAP.CT
CAP.CU
CAP.CV
CAP.CW
CAP.CX
CIUDAD.590 (Europe)
CLEANUP.A (Europe)
COAHUILA
CONCEPT.CA
CONCEPT.CB
CONCEPT.CC
CONCEPT.CD
CONCEPT.CE
DEMON.B
DIAMETRIC.3514
EIGHT-CLOCK.A (US)
ERMUA.A
ERMUA.B
ERMUA.C
FAKE.A
FEINT_7F_(BS/MBR)
GOODNIGHT.M
GROG.1146
HABIR.A
HASSLE.B
HNL.A (US)
HOT.B
IBLIS.252
IBLIS.252 DROPPER
IWASHERE.710
JERUSALEM.1808.CT.B DROPPER
JOHNNY.S
JOHNNY.T
KILLDOS.A:TW
KLA.A
KOMCON.A (US)
KOMPU.J
LARRY
LEONARD.1194
LIZARD.1967 (Portugal, US)
MDMA.AP
MDMA.AQ
MDMA.AR
MDMA.AS
MINIMAL.Y
MINIMAL.Z
MINIMAL.AA
MUCK.AP
MUCK.AQ
MWIM.BOO
NICEDAY.P
NICEDAY.Q
NIKNAT.E
NIKNAT.F
NIKNAT.G
NJVCK2.D
NJVCK2.E
NJVCK2.F
NJVCK2.G
NJVCK2.H
NJVCK2.I
NJVCK2.J
NJVCK2.K
NJVCK2.L
NJVCK2.M
NJVCK2.N
NO2.A (TWNO variant) (Taiwan)
NOP.R:BR
NOP.S:ES
NOP.T:IT
NPAD.FD
NPAD.FE
NPAD.FF
NPAD.FG
NPAD.FH
NPAD.FI
NPAD.FJ
NPAD.FK
NPAD.FL
NPAD.FM
NPAD.FN
NPAD.FO
NPAD.FP
NPAD.FQ
NPAD.FR
NPAD.FS
NPAD.FT
NPAD.FU
NPAD.FV
NPAD.FW
NPAD.FX
NPAD.FY
PAYCHECK.J
PAYCHECK.K
RAZER.B
SARCOMA.1328
SCHUMANN.G (Europe)
SCHUMANN.H (Europe)
SCHUMANN.J (Europe)
SCHUMANN.L (Europe)
SHOWOFF.CN
SHOWOFF.CO
SHOWOFF.CP
SHOWOFF.CQ
SHOWOFF.CR
SHOWOFF.CS
SWISS_BOOT (Switzerland)
SWISS_BOOT_2 (Switzerland)
SWLABS.H
TAGUCHI.A (Brazil)
TALON.L
TEDY.4350
TEMPLE.L
TRASH.B
TWNO.AB:TW
VAMPIRE.K:TW
VAMPIRE.L/M:TW
VHDL.B:TW
VIENNA.BETABOYS DROPPER
WAZZU.DM
WAZZU.DN
WAZZU.DP
WAZZU.DQ
WAZZU.DR
XM/LAROUX.AF
XM/LAROUX.AP
XM/LAROUX.BC
XM/LAROUX.BE
XM/LAROUX.BG
XM/LAROUX.BH
XM/LAROUX.BI
XM/LAROUX.BJ
XM/LAROUX.BK
XM/LAROUX.BL
XM/LAROUX.BM
XM/LAROUX.BN
XM/LMV.A (TROJAN)
XM/NINJA.D (Japan)
XM/NOCAL.A (Japan)
____________
KNOWN ISSUES
1. When creating an Emergency Disk, in some cases,
additional drivers must be loaded in order to access a
driver specific hard drive (i.e. a compressed drive).
Before modifying the Emergency Disk, please refer to
your hard disk documentation for additional information
on creating a boot disk.
2. If password protection is set for VShield or any
scan task, when an associated program is launched, you
will be prompted to verify the password. You must use
the mouse to click in the text field to enter the
password or click Cancel to exit. Keyboard strokes
are not functional. This is a Microsoft issue as stated
in Microsoft's Knowledge Base Article ID #Q84133.
3. If Move Infected File is selected on the Actions page,
infected files will be moved to the directory specified.
If the Windows Copy command fails during this procedure,
a zero byte file size stamp may be left in the destin-
ation directory when carrying out the Copy command.
4. The CTRL+C and CTRL+BREAK option to break out of DOS
applications in a DOS window is disabled when you
install VirusScan. This is to prevent a host of issues
that would be caused by CTRL+C and CTRL+BREAK interfer-
ing with VShield activity. Consequently, if a DIR
command is executed in a DOS window, and then a CTRL+C
or a CTRL+BREAK is executed, the DIR display will not
be canceled and an incorrect DIR display may result.
5. If VShield detects an infected file that is decompress-
ing in a DOS session and the DOS session is terminated,
VShield as well as Pkunzip and any other program being
run from the DOS window will be discontinued. Although
the VShield icon will still be displayed in the Taskbar,
VShield will be disabled. VShield must be re-enabled by
restarting Windows to maintain maximum virus protection.
6. If the product is uninstalled while VirusScan
(Scan16.exe) or the VirusScan Console (AVConsol.exe)
are open, some files may not be removed (i.e.
Scan16.exe, Mcscan16.dll, Mcgui16.dll, AVConsol.exe).
If you try to delete the NETA\Viruscan directory
before restarting Windows, error messages will appear
stating that the files are being used by Windows. Close
all VirusScan related programs, excluding VShield,
before uninstalling VirusScan.
7. The conversion utility preserves the scan targets
but does not preserve the command-line parameters.
When custom profiles include command-line parameters,
the resulting task (.VSC file) will have one or more
invalid scan items that will need to be manually
updated.
Command-line parameters in scan tasks must be manually
added. Pre-existing profiles (.PRF files) will be moved
to the target installation directory for reference
purposes.
8. If the AVCONSOLE.INI file is deleted and then recreated
upon launching the AV Console, the default Scan16 task
will change from "Scan Drive C" and "All Drives" to
"VirusScan."
9. If you experience difficulties cleaning infected files
with VirusScan for Windows, exit Windows and use
SCAN.EXE or SCANPM.EXE, which are included in this
product.
10. A VirusScan scan task that is scheduled to run while
another scan task is in progress will not start because
only one instance of VirusScan can be run at one time.
Due to variations in system configurations, the time
required to complete a particular scan task will vary
between users. Therefore, you should determine the time
required to complete the various scan tasks you perform
on your system. Then, when scheduling scan tasks in the
McAfee AntiVirus Console, allow enough time for one
scheduled scan task to be completed before another one
begins.
____________
INSTALLATION
* INSTALLING THE PRODUCT *
1. Take one of the following steps:
- If you are installing from diskette or compact disc,
insert the VirusScan for Windows 3.1x installation
diskette or the CD-ROM.
- If you are installing from files downloaded from a BBS
or the Network Associates website, decompress the
zipped files into a directory on your local drive or
the network.
2. Select Run from the File menu.
3. If you are installing from diskette, type: x:\SETUP.EXE
(where x is the drive that contains the diskette).
Click OK.
If you are installing from compact disc, type:
x:\win3x\SETUP.EXE (where x is the drive that contains
the CD-ROM). Click OK.
If you are installing from downloaded files, type:
x:\path\SETUP.EXE (where x:\path is the location of the
files). Click OK.
4. Follow the on-screen installation instructions to
complete VirusScan installation.
* PERFORMING A SILENT INSTALLATION *
To perform a "silent" installation of this product, with
minimal user interaction and with all default or "Typical"
installation settings, add -s (i.e., SETUP.EXE -s) to the
setup command when you install the product.
Network administrators can customize the silent installation
feature by following these steps:
1. Check the Windows directory to ensure that a file named
SETUP.ISS does not already exist. If one does, rename
it, back it up, or delete it.
2. Run SETUP.EXE with the -r switch, (i.e., SETUP.EXE -r).
3. Select the components you want to install during the
silent installation. Your choices will be recorded.
4. Finish the installation.
Result: A SETUP.ISS file is created in the Windows
directory that has your installation options recorded.
Use this file to install all product files to the same
installation directory on every client machine.
The .ISS file specifies the installation directory under
the [SdSetupType-0] header, szDir parameter, which was
recorded in step 3. This overrides the default
installation directory on each client machine, which
might vary according to operating system. Having the
same directory name on every client helps to ease
administration in the future; for example, you might
assign all client machines the directory C:\MCAFEEAV.
Note: If you want to allow SETUP.EXE to determine
where to locate the installed files, modify the
SETUP.ISS file so that the target machine will disregard
the szDir, as follows:
A. Locate the section [SdSetupType-0] in the SETUP.ISS
file and go to the line: Result = xxx. The actual
value will most likely be 301, 302, or 303,
depending on what options you selected during the
ISS file creation process.
B. Add 100 to this number so that, for example, 301
becomes 401. This tells each target machine to
disregard the szDir and assign a directory according
to its own particular operating system.
5. Copy the installation files onto a local or mapped
drive; then rename, back up, or delete the SETUP.ISS
file.
Note: You cannot perform a silent install from multiple
media because the silent operation will be compromised
when the install prompts the user for more media.
6. Copy the new SETUP.ISS from the Windows directory to the
location of the installation files.
Note: The file used for the silent installation,
SETUP.ISS, is product-specific. For example, you cannot
use a SETUP.ISS file created by a VirusScan for
Windows 95 installation for a VirusScan for Windows NT
installation.
7. Run SETUP.EXE with the -s switch (i.e., SETUP.EXE -s).
Note: If you do not specify a "recorded" answer for all
dialog boxes during the initial installation, the silent
installation will fail.
8. When the silent installation is complete, the machine
reboots automatically.
* PRIMARY PROGRAM FILES FOR VIRUSSCAN FOR WINDOWS 3.1x *
Files located in the Install directory:
=======================================
1. Installed for VShield/DOS/VirusScan:
README.1ST = License and registration
information
CLEAN.DAT = Virus clean definition data
NAMES.DAT = Virus names definition data
SCAN.DAT = Virus scan definition data
VALIDATE.EXE = McAfee file validation program
WCMDR.EXE = Windows Commander program
MCFDU.EXE = McAfee floppy disk utility
(for Zenith machines only)
PRF2VSC.EXE = Conversion utility program
CONFIG.EXE = VirusScan configuration
program
SETBROWS.EXE = Set browser program
INETWH16.DLL = Library files
INETWH32.DLL = Library files
MCGUI16.DLL = VirusScan Console library file
WCMDR.INI = Windows Commander configuration
settings
WCMDRSIL.INI = unInstallShield helper
configuration
DEISL1.ISU = Uninstall file
PACKING.LST = Packing list
WHATSNEW.TXT = What's New document
RESELLER.TXT = Network Associates authorized agents
2. Installed for VShield:
MCKRNL16.DLL = Tools library
MCUTIL16.DLL = Run-time support library
CONFIG.EXE = VShield Configuration Manager
VSHWIN.EXE = VShield on-access engine
CHKVXD.EXE = VShield virtual device driver
checking utility
UNVSHVXD.EXE = Virtual device driver
UNVSHVXD.INI = Initialization file
DEFAULT.VSH = Default VSH settings
3. Installed for DOS:
EDISK.EXE = Emergency Disk creation utility
EDISK.SCR = Emergency Disk file
EDAT.1 = Emergency Disk data file
EDAT.2 = Emergency Disk data file
EDAT.3 = Emergency Disk data file
EDAT.4 = Emergency Disk data file
EDAT.5 = Emergency Disk data file
EDAT.6 = Emergency Disk data file
EMCLEAN.DAT = Emergency Disk virus clean
definition data
EMNAMES.DAT = Emergency Disk virus names
definition data
EMSCAN.DAT = Emergency Disk virus scan
definition data
GETREPLY.EXE = Emergency diskette program component
SCAN.EXE = MS-DOS scan program
SCANPM.EXE = Protected mode scanner
4. Installed for VirusScan:
AVCONSOL.EXE = VirusScan console program
SCAN16.EXE = VirusScan for Windows 3.1x
on-demand scanner
VIRLST16.EXE = Virus List program
MCSCAN16.DLL = Library files
SCAN16.HLP = VirusScan for Windows 3.1x
online help
AVCONSOL.HLP = VirusScan Console online help
AVCONSOL.INI = VirusScan console
configuration file
DEFAULT.VSC = Default VSC settings
INETWH16.DLL = Internet library help file
INETWH32.DLL = Internet library help file
Files located in WINDOWS\SYSTEM directory:
==========================================
1. Installed for VShield/VirusScan:
CTL3D.DLL = 16-bit 3D Windows controls
library (*)
CTL3DV2.DLL = 32-bit 3D Windows controls
library (*)
(*) File will be installed upon installation of VirusScan
if it does not already exist, or if an older version
is found.
2. Installed for VShield:
MCFSHOOK.386 = File system hook
MCKRNL.386 = Scan engine device driver
MCSCAN32.386 = Scan engine device driver
MCUTIL.386 = Utility device driver
VSHIELD.386 = VShield device driver
* TESTING YOUR INSTALLATION *
The Eicar Standard AntiVirus Test File is a combined effort
by anti-virus vendors throughout the world to come up with
one standard by which customers can verify their anti-virus
installations. To test your installation, copy the following
line into its own file and name it EICAR.COM.
X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
When done, you will have a 69- or 70-byte file.
When VirusScan is applied to this file, it will report
finding the EICAR-STANDARD-AV-TEST-FILE virus.
It is important to know that THIS IS NOT A VIRUS. However,
users often have the need to test that their installations
function correctly. The anti-virus industry, through the
European Institute for Computer Antivirus Research, has
adopted this standard to facilitate this need.
Please delete the file when installation testing is
completed so unsuspecting users are not unnecessarily
alarmed.
* MANUALLY UNINSTALLING VIRUSSCAN *
Network Associates recommends using VirusScan's uninstall
program provided. You can access the McAfee Uninstall icon
from the McAfee VirusScan program group. If, however, the
uninstall program (WCMDR.EXE) is not present on your system,
follow the instructions outlined below to manually uninstall
VirusScan.
1. Edit the AUTOEXEC.BAT file:
1. From the File menu, select Run and type SYSEDIT in
the space provided. Click Okay.
2. Remove VirusScan from the path statement. The default
path is C:\NETA\VIRUSCAN.
2. In the SYSTEM.INI file, remove the following lines:
device=MCSCAN32.386
device=MCUTIL.386
device=MCKRNL.386
device=MCFSHOOK.386
device=VSHIELD.386
3. Remove the following lines from the WIN.INI file:
1. After LOAD =, remove all references to VirusScan.
The default line is C:\NETA\VIRUSCAN\VSHWIN.EXE.
2. Remove [VIRUSCAN] WSCAN=C:\NETA\VIRUSCAN\
SCAN16.EXE.
3. Delete VirusScan icons and the McAfee VirusScan
program group from Windows in the Program Manager.
4. Exit Windows and reboot your system.
5. When Windows comes back up, open the File Manager
and delete the NETA directory.
_____________
DOCUMENTATION
For more information, refer to the User's Guide, included
on the CD-ROM versions of this program or available from the
Network Associates BBS and FTP sites. This file is in
Adobe Acrobat Portable Document Format (.PDF) and can be
viewed using Adobe Acrobat Reader. This form of electronic
documentation includes hypertext links and easy navigation
to assist you in finding answers to questions about your
Network Associates product.
Adobe Acrobat Reader is available on CD-ROM in the ACROREAD
subdirectory. Adobe Acrobat Reader also can be downloaded
from the World Wide Web at:
http://www.adobe.com/prodindex/acrobat/readstep.html
VirusScan documentation can be downloaded from the Network
Associates's BBS or the World Wide Web at:
http://www.nai.com
For more information on viruses and virus prevention, see
the Network Associates Virus Information Library, included
on the CD-ROM version of this product or available from the
Network Associates BBS and FTP sites.
__________________________
FREQUENTLY ASKED QUESTIONS
Regularly updated lists of frequently asked questions about
Network Associates products also are available on the
Network Associates BBS, website, and CompuServe and AOL
forums.
Q: I am installing new software and the instructions say
that I need to disable my anti-virus software. How do I
disable VShield without uninstalling it?
A: Right click on the VShield icon, then click disable.
This will disable VShield until you enable it or restart
Windows.
Q: What is the Parameters field of the Task Properties
page used for?
A: The field is provided to take advantage of command-line
parameters for programs other than VirusScan. For
example, a NotePad.exe task could be set to open a file
by entering the filename (i.e., Whatsnew.txt) in the
parameter field.
Q: How can I create an Emergency Disk after VirusScan
installation?
A: You can create an Emergency Disk after installation by
double-clicking the Emergency Disk Creation Utility icon
in your McAfee VirusScan program group.
Q: When I have an infected file, why does the infected
counter increase by increments greater than one?
A: The file system will typically access a file more than
once. On each access, VirusScan scans the file and
detects the infection.
Q: Can I continue to use VirusScan for Windows 3.1x on my
system after upgrading to Windows 95?
A: VirusScan for Windows 3.1x can run on a Windows 95
system; however, many key components, including VShield,
will not be functional. If you upgrade your system to
Windows 95, you should also upgrade your VirusScan
software to VirusScan for Windows 95. As a licensed
VirusScan user, you can upgrade your software for free.
See your license agreement or contact your Network
Administrator for details.
Q: Can I update VirusScan's data files to detect new
viruses?
A: Yes. If you have Internet access, you can download
updated VirusScan data files from the Network Associates
website, BBS, or other online resources. To download
from the Network Associates website, follow these steps:
1. Go to the Network Associates website
(http://www.nai.com).
2. Select Update DAT File in the left column or frame.
3. Scroll down and click Download DAT File - FREE to
update your virus definition files.
4. Data file updates are stored in a compressed form
to reduce transmission time. Unzip the files into
a temporary directory, then copy the files to the
appropriate directory, replacing your old files.
5. Before performing any scans, shut down your
computer, wait a few seconds, and turn it on again.
Q: How do I scan compressed files?
A: To scan compressed files with VirusScan: Prior to
starting your scan, select Compressed Files from the
VirusScan Main Window.
To scan compressed files with VShield: Open the VShield
Configuration Manager, click the Detection tab and click
Compressed files.
VirusScan and VShield are able to scan LZexe and PKLite.
Files with *.zip, *.lzh, and other compressed formats
are not scanned.
Q: Is VShield TSR still enabled when I am in Windows?
A: No. If VirusScan for Windows 3.1x is installed, the
VShield TSR is disabled during Windows sessions.
If you need additional assistance with downloading,
contact Network Associates Download Support at
(408) 988-3832.
_____________________________
CONTACTING NETWORK ASSOCIATES
* FOR QUESTIONS, ORDERS, PROBLEMS, OR COMMENTS *
Contact the Network Associates Customer Care department:
1. Corporate-licensed customers, call (408) 988-3832
Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
Retail-licensed customers, call (972) 278-6100
Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
2. Fax (408) 970-9727
24-hour, Group III fax
3. Fax-back automated response system (408) 988-3034
24-hour fax
Send correspondence to any of the following Network
Associates locations:
Network Associates Corporate Headquarters
2805 Bowers Avenue
Santa Clara, CA 95051-0963
Network Associates Canada
139 Main Street, Suite 201
Unionville, Ontario
Canada L3R 2G6
Network Associates Europe B.V.
Gatwickstraat 25
1043 GL Amsterdam
The Netherlands
Network Associates International Ltd.
Minton Place, Victoria Street
Windsor, Berkshire
SL4 1EG
United Kingdom
Network Associates France S.A.
50 rue de Londres
75008 Paris
France
Network Associates Deutschland GmbH
Industriestrasse 1
D-82110 Germering
Germany
Network Associates Japan Co, Ltd.
Toranomon 33 Mori Bldg.
3-8-21 Toranomon
Minato-Ku, Tokyo 105
Japan
Network Associates Korea
135-090, 18th Fl., Kyoung Am Bldg.
157-27 Samsung-Dong, Kangnam-Ku
Seoul, Korea
Network Associates South East Asia
7 Temasek Boulevard
The Penthouse
#44-01, Suntec Tower One
Singapore 038987
Network Associates Australia
Level 1, 500 Pacific Highway
St. Leonards, NSW 2065
Australia
Network Associates Latin America
150 South Pine Island Road, Suite 205
Plantation, FL 33324
USA
Or, you can receive online assistance through any of the
following resources:
1. Bulletin Board System: (408) 988-4004
24-hour US Robotics HST DS
2. Internet e-mail: support@nai.com
3. Internet FTP: ftp.nai.com
4. World Wide Web: http://www.nai.com
5. America Online: keyword MCAFEE
6. CompuServe: GO MCAFEE
Before contacting Network Associates, please make note of
the following information. When sending correspondence,
please include the same details.
- Program name and version number
- Type and brand of your computer, hard drive, and any
peripherals
- Operating system type and version
- Network name, operating system, and version
- Contents of your AUTOEXEC.BAT, CONFIG.SYS, and system
LOGIN script
- Microsoft service pack, where applicable
- Network card installed, where applicable
- Modem manufacturer, model, and baud, where applicable
- Relevant browsers/applications and version number, where
applicable
- Problem
- Specific scenario where problem occurs
- Conditions required to reproduce problem
- Statement of whether problem is reproducible on demand
- Your contact information: voice, fax, and e-mail
Other general feedback is also appreciated.
Documentation feedback is welcome. Send e-mail to
documentation@nai.com.
* FOR ON-SITE TRAINING INFORMATION *
Contact Network Associates Customer Service at
(800) 338-8754.
* FOR PRODUCT UPGRADES *
To make it easier for you to receive and use Network
Associates products, we have established a Reseller program
to provide service, sales, and support for our products
worldwide. For a listing of Network Associates resellers
near you, click Contact on the Network Associates website
or see the RESELLER.TXT file included with this product.